RestaurantXPOS General Instruction

How ToTOP

How to Clock In
How to Print QR Time Card
How to Open Shift
How to Close Shift
How to Send Employee Order Page Link
How to Place Order
How to Print Guest Check
How to Add Gratuity
How to Discount Guest Check
How to Split Guest Check
How to Combine Guest Checks
How to Transfer Item to Another Seat
How to Transfer Table to Another Server
How to Transfer Table to Another Table
How to Accept Payment
How to Add Tip
How to Create Coupon
How to Accept Coupon
How to Create Gift Certificate
How to Accept Gift Certificate
How to Configure Crypto Payment
How to Accept Crypto Payment
How to Void Payment
How to Create Payrolls
How to Create Schedule
How to Find Online Order Link
How to Create Sections, Table, Seat
How to Create Menu
How to Add Menu Image
How to Disable Menu Item
How to Adjust Audio Volume
How to Search Card Receipt
How to Create New Employee Info
How to Share Same Device (Tablet)
How to Configure Kitchen Monitor

Before InstallingTOP

Download Rxpos Web Installer here. To accept card payment, configure [System Environment] - [Gateway] for Square Terminal settings. Rxpos no longer supports Verifone Payware PC, Verifone Payware Connect.

DiagramTOP

Below is the recommended system diagram. How many stations, how to connect will be the main concern on each environment.

Main station is the minimum required station. If you have any device (Windows PC) in your back office, we strongly recommend installing Rxpos Server with database to that device. You can install optional server station where servers can print and accept payment. Having a scanner will save time. You can have up to 7 department printers in your kitchen or any other department. Kitchen printers (or department printers) can be wired or wireless but make sure installing access point so kitchen printers can get strong signal. Access point can be wireless 'Wifi extender' but we strongly recommend wired access point. If you are using 'Main Station' as a 'Rxpos Server Station', modem will be right beside the 'Main Station'. Servers' device can be either personal phones or any tablets with any OS.

General RoadmapTOP

Below is the recommendation regarding where to install hardware, which hardware to choose, and how to connect all hardwares and softwares. Many time used or refurbished POS equipment works fine, however we strongly recommend new or dependable PC for both main station and back office (runs database) station.

- Computer for front end & Ordering Equipment

Dell PC works perfect for professional work environment. We do not recommend HP at all.
Windows 7 (no more support from MicroSoft for the OS but works fine), Windows 10 is recommended.
Front end pc will be mainly used for printing guest checks and accepting payment.
Any kinds of tablets can be used to accept order at the table.
Any kinds of mobile phones can be used to accept order at the table.
'Any kinds' means any kinds of OS (Windows, Unix, iOS, Samsung, or any kind) with Web browsers installed, which simply means 'any device in this world with web browser, with or without SIM card.'

- Touch Screen

Any touch screen works fine.
Touch screen with card reader is recommended. => Imagine you have a card reader not attached to any device. How will you make the card reader stable?

- RestaurantXPOS Server with Database

Install on back office PC. You may install on font end PC, where employees print gues checks and accept payment from customers. However, it is strongly recommended to install database on the machine which is the isolated PC such as back office PC.
If you don't have any PC in the back office, it is still OK to install rxpos with DB to the front end PC.

- RestaurantXPOS Client

You can install unlimited number of client application in your business with no extra cost from us.
This simply means, when your servers need easy access with touch screen, cash drawer, and card payment station with POS printer, you can provide a station (PC) for your servers in your business.
Also, you can install client application to any device for easy access to manage routine tasks for your business, such as, disabling menu item due to outage, fixing orders on servers mistake, monitoring sales, and more.
Client application includes Rxpos Caller ID, Rxpos Data Listener, Rxpos IP Updater, Rxpos Audio Player, and Rxpos Updater

- Rxpos Caller ID (Option)

Runs on any station with PC modem is installed where telephone outlet is avaiable.
Will pick up caller ID and phone number, later employee can just select customer name or phone number to place order.
Sends customer SMS message when the order is placed.
Do not run in multiple stations.

- Rxpos Data Listener

Listens online order, in-store order all the time.
When online order is paid, will print to kitchen.
When in-store order is placed, will print to kitchen.
Runs on any station, back office is recommended.
Do not run in multiple stations.

- Rxpos Audio Player (Option)

Plays music from your pc when shift is open, stops music when shift is closed.
Able to control volume or pauce playing from any stations (front station or any other station (PC)).
Runs on any station, back office is recommended.
Amplifier, speakers, audio lines from pc to amplifier are required.

- Network POS Printer

Thirmal receipt printer is recommended. (You do not need stroke ribon style printer.)
Epson TM-t88v is recommended but any pos receipt printer with ethernet port works fine, as long as you can adjust 'logical name' of the POS printer using manufacturers' Opos .Net utility.
Printer with wireless adapter works fine but we stronly recommend to use ethernet cabel. Or you can install Wi-Fi signal extender to make sure Wi-Fi signal is good enough for wireless printers.
If you choose to use other than Epson printers, please make sure the manufactue provides .net driver.
Rxpos will work with any POS printers with .net driver is correctly installed.

- USB POS Printer

Prints customer receipt, connected to the front end station (or any other server station) with cash drawer (you can configure any number of station with cash drawer).
Epson TM-t88v is recommended but any pos receipt printer with USB port works fine, as long as you can adjust 'logical name' of the POS printer using manufacturers' Opos .Net utility.
If you choose to use other than Epson printers, please make sure the manufactue provides .net driver.
Rxpos will work with any POS printers with .net driver is correctly installed.

- POS Cash Drawer

Any POS drawer with drawer kick wire. USB POS printer will control cash drawer via drawer kick wire.
APG cash drawer 100 works perfect with design and performance.

- Backup Battery (Option)

Making things very simple, what would you do in case your power is out?
For back office database station and modem. (Storongly recommended for database)
For fornt end MAIN-STATION. (Recommended but you can still charge customer if your back office PC and modem is powered)
APC Backup battery is recommended. Imagine if your power is out. If your MAIN-STATION and back office modem is powered by battery, you can still process card processing. If your MAIN-STAION is backed up, you can still print guest check.

Verify .Net FrameworkTOP

This applies to installing Rxpos Server only.

Enable .Net Framework 3.5 SP1 or 4.0. Version 3.5 or 4.0 must be enabled from Microsoft Window's Turn Windows Feature on or off. To install database server, .Net Framework 3.5 SP1 or 4.0 is required. Your current version of .Net Framework could be 4.5 or later. RestaurantXPOS application requires .Net Framework 4.7.2 or later.

Rxpos Web Installer installs .Net Framework 4.7.2 while installing, in case not found.

To verify if .Net Framework 3.5 SP1 or 4.0 installed on the station, go to [Turn Windows features on or off], and verify if .Net Framework 3.5 is checked. Alternatively, you may download and install .Net Framework 4.0 before installing database server.

Enable IISTOP

This applies to installing Rxpos Server station only. Before installing RestaurantXPOS Server, enable IIS (Internet Information Service). Go to [Turn Windows features on off] and enable IIS. Please refer to the image above. This feature must be enabled before installing RestaurantXPOS.

InstallationTOP

Make sure your target station's name is simple and does not contain any invalid characters.
Download Rxpos Web Installer, and extract to any folder. (Desktop is recommended for later use.)
Open folder and right click Rxpos Web Installer.exe, and click Run as Administrator.
Rxpos Web Installer will be loaded.
Select appropriate radio button you wish to install, and click OK.

Station name may contain alpha-numeric values and hipens(-) only. You need change computer name if the station name contains invalid characters. To change computer name, go to Start - Control Panel - System and Security - System - Change settings - Change.

Select option to install target application.

Registering StationTOP

All stations must be registered to database. Make sure Rxpos Server station with database was installed first.

Below image shows registering station. You can update station values anytime, after installing POS printer.

All Rxpos Client station (not Rxpos Server station) will show below image first, before registering station.

Rxpos will automatically locate Rxpos Server station and save information to local device for later use. Click [OK] to locatae Rxpos Server station. This process may take up to 2 min. depending on number of devices in your network. After locating the Rxpos Server station, you can register Rxpos Client station. You can register unlimited number of stations, including manager's notebook or optional server station (Rxpos Client station where servers can access easily other than using the 'Main Station').

Joining to HomegroupTOP

Applies to Windows7 only.

Microsoft Window 10 no longer supports Homegroup. If your server station is installed on Windows 10 or later, no need to configure on homegroup. It is not possible to configure Homegroup because Microsoft disabled Homegroup on Windows 10.

Rxpos creates files to be shared among all stations or devices (mobile phone or tablets). Most importnt file is menu file created by from any station (specially by manager's notebook, not from any working station). This file will be populated to the Intranet and restaurantxpos site for online order customers.

Any stations with rxpos client application is installed must be joined to the windows homegroup created by the server station (where the database is created) in your network.

Using the station connected to the router or modem directly (the station where the rxpos database is installed), go to Control Panel - Network and Internet - Homegroup -View or print homegroup password.
Write down this password for other stations to join to this homegroup.

To join the homegroup from other station, you need the homegroup password you just obtained as above.

From the any other station you want to join to the home group (created by the station where database is installed), go to Control Panel - Network and Internet - Homegroup - Join now - Next.
Enter password you just obtained from the homegroup created from the station where database is created.

Database Server StationTOP

Make sure IIS Data folder (c:\inetpub\wwwroot\data) and Rxpos Data folder (c:\Rxpos\Application\Restaurantxpos\Data) is shared in your network.

Database server station (Rxpos Server Station) must be running all the time. Having backup battery is a best practice to prepare in case of power failure to prevent data loss.

All the stations on the site must be joined to the Windows Network Homegroup (If Windonws7). All client stations should able to see the database server station as below. You do not need to change any station name. Below picture shows 'RXP-SERVER' (name set by end user) as database server and other stations are shown here. You can install access point to extend wireless signal or for wired network. Many 'signal extenders' were tested but they are not dependable. Best practice is using wired router (or WiFi extender) as a access point with ethernet cable connected to the main modem where the Rxpos Server station is attached.

Main StationTOP

Main station opens shift before any station in the site. Main station closes shift after all station closed shift. System will guide this to user, so you do not have to remember this process. Main station is simply the station mostly used on the site. You may install database on the main station, however we strongly recommend installing database server on the machine where manager can only access such as isolated device in the back office. RestaurantXPOS application automatically recognizes the machine with database, and some tools are only available on the database server machine for security reason. Main station must be able to accept all types of payment including cash. Store-wide configuration is available to accept certain payment type. Go to [System Environment] as below. Image shows the main station selected as [RXP-CLIENT-1] using drop down list. Again, you do not need change station name but using good naming convention will help you to recognaze your entire network.

ScrollbarTOP

Station's Windows scrollbar width need to be adjusted for touch screen bcause the default width of the scrollbar is too narrow for human finger touch. To do this, go to Control Panel - Apperance and Personalization - Personalization - Window Color - Advanced appearance settings. Select 'Scrollbar' from the dropdown list, enter desired width in number as below. Scollbar width will be adjusted.

Getting Ready using System EnvironmentTOP

General Manager with id 0000 is created automatically on installation. Make sure change General Manager's ID after installation.
Add sections, tables, and seats.
Add department, menu, and options (modifiers).
Set tax rate for each department.
Set federal, social, and medicare tax rate for payroll maker.
Assign employee IDs for all employees. Using last four digits (Max length: 10, can be any combination of characters or numbers) of social is a good practice. You may use barcode scanner with barcode printed ID card. You may also use magnetic stripe card for employee ID.
Obtain account from Square.

Local POS PrinterTOP

Local POS printer means the printer which connected directly to the station. Local printer is connected to the the main station to print customer receipts. Also, POS cash drawer can be connected to the local printer if the station accepts cash. POS printer connected to the router, modem, or network means the printer is network printer. Setting local printer is basically setting printer's name so the application can connect to the printer using this name. RestaurantXPOS recognizes all logical printer names. Go to Start - Epson OPOS for .NET - Setup POS. Right click Setup POS and run as Administrator. Click Add to add a POS printer. This software is installed when you install RestaurantXPOS. You can have any types of printer model. We tested with TM-T88IV and TM-T88V with USB. You can use any POS printer as long as you can set up the printer name using the printer company's software. Do not install Epson Advancd Printer Drinver. This driver is not for .net application and conflicts with .net driver installed by the SetupPOS for OPOS.NET.

Logical Device Name: localptr Case sensitive, no exception. Any POS printer conntected to the client station (front end), must have have as 'localptr.'
Device Category: PosPrinter
Device Name: TM-T88V (or select appropriate printer model)

Click Next.

Port Type: USB or Network, depend on your need.

Click Next and Done.

To check the printer, run RestaurantXPOS, log in using your ID (default general manager's id is 0000), click section (at this point, we consider your created sections, tables, seats, department, menu items, and modifiers), click table, add some menu items. Close order screen by clicking blue area (floor). Enter your ID again, click gray are (floor), floor command will slide down. Click either cashier or server, click receipt. Receipt navigator will be shown as the picture below. Click Print to print receipt. If your local POS printer prints, you installed correctly. Otherwise, you need go to Start - Epson OPOS for .Net - right click SetupPOS - Run as Administrator, and verify if you named logical device name and set the printer port correctly.

Local POS Cash DrawerTOP

Most of the time, POS cash drawer will be controlled by local POS printer. Drawer will be connected by wire with DK (Drawer Kick) cable to the DK port of the POS printer. Adding POS cash drawer is almost identical with adding local POS printer. Below picture shows adding cash drawer using Epson OPOS for .NET application. Go to Start - Epson OPOS for .NET - Setup POS. Right click Setup POS and run as Administrator. Click Add to add cash drawer.

Logical Device Name: localptrDrawer Case sensitive, no exception. Any cash drawer connected via. local printer must have have as 'localptrDrawer.'
Device Category: CashDrawer

Click Next.

Port Type: USB (because we are using local POS printer with USB port for printer and printer will control cash drawer)
Connect to port: NewTMPORT[TM-T88V]

Click Next.

Connected Printer: TM-T88V (or any model you purchased)
Drawer Kick Pin: Pin Number 2 (this is default, otherwise you need verify with the cash drawer)
Drawer Open Status: HIGH signal

Click Done.

To check if drawer is installed correctly run RestaurantXPOS application, log in with manager's ID (default ID is 0000 on install), click gray area to call floor command. Click Open Drawer to open cash drawer. If drawer opens, cash drawer is configured correctly. Otherwise, you need go to Start - Epson OPOS for .Net - right click SetupPOS - Run as Administrator, and verify if you named logical device name and set the cash drawer port correctly.

Network POS PrinterTOP

You can add unlimited number of network printers as department printer. For example, you can have a printer in cocktail bar for mixed drink, another printer in the sushi bar, and another printer in the main kitchen, and another printer in the salad prep section, and another printer in somewhere, and so on. Most of the time, POS vendors, without any real ketchen experience, recommend dot matrix type (paper is stroked with colored ribbon) of printer for the kitchen printer because thermal paper is designed for non-heated environment. In other words, the way thermal printer prints on the paper is using heat on the thermal paper. It is OK to use dot matrix (stroke type) but you have to purchase two kinds of papers, thermal paper and stroke paper. Thermal paper will not change color unless you put really high heat to the paper. In other words, if you want to use only thermal paper, you can use thermal POS printer for the kitchen. Epson TM-T88IV with eithernet interface, and TM-88V with eithernet interface with RestaurantXPOS application was tested in real kitchen, and we did not find any problem.

Network POS printer (either ethernet or wireless but ethernet with cabel is recommended) is prefered for printing order in the kitchen. RestaurantXPOS application automatically print order to the local printer, in case there is no kitchen printer or failed to print on the kitchen printer. Make sure to add network kitchen printer to all client station using [Epson OPOS for .Net] after this step. After adding you will see 2 printers installed in [Epson OPOS for .Net] in client station. 1. localptr (to print guest check or receipt), 2. kptr (to print kitchen order, if you have any network kitchen printer). Network kitchen printer's logical name is as kptr, kptr1, kptr2, kptr3..... and so on.

Below is how to install Epson TM network printer from the main server station. You need to do this for only 1 device. This is Epson printer. For other network POS printer, refer to the network POS printer's manufacturer's guide.

Turn off network POS printer.
To set network printer, first reset printer (if you are using used printer), pressing network adapter's pin hole for 5 seconds on the back side of the network POS printer.
Go to Start - Control Panel - Network and Internet - Network and Sharing Center - Network Connection. Now, click Properties, select Internet Protocol Version 4, click Properties, and set addresses as below. If you are using static address other than 'Obtain an IP address automatically', please write down the current numbers because you need set back your network connection using those current numbers after setting up the network POS printer.
Now connect your network printer to the router or modem port where your computer is connected, and turn printer on.
Using internet web browser go to http://192.168.192.168. You can change network printers printer name to any name.
Reset your computer's network setting back as you wrote down on step 3. If you were using 'Obtain an IP address automatically', just select that option.

After installing network printer, go to Start - EpsonNet - TMNetWinConfig - TMNetWinConfig v3. Right click TMNetWinConfig v3. and run as Administrator. This softeware is installed when you install RestaurantXPOS application. Verify if your network printer's name.

After configuring network printer as above, there is no need to call TMNetWinConfg from any other station.

Online OrderTOP

Make sure you have configured a kitchen printer for the station where Data Listener is running.
If no kitchen printer found by system, order will be printed to local printer where Rxpos Data Listener is running.
Make sure Rxpos Data Listener is running on the main station.
Only one instance of Rxpos Data Listener (and one Rxpos IP Updater) is required for each site.
Once the online order is paid by credit card or cryptocurrency, online order will be printed to the kitchen printer.
Below is the actual screenshot from mobile phone.

Update Manager's InformationTOP

After successfully installing database server and Rxpos application, system will guide you to System Environment. Select System Environment - General - Employee to update manager's information. You will see the current user ID is generated as 0000. Change user ID with a new id and click Update User ID button. Picture below shows a new user ID as 7658. You may set any id number you desire. Other employees may try using your ID to void placed order or do any other activity that only manager can do. However, if they void any placed order using manager's ID, shift report will show the table's owner voided placed order. Also any other activity that only manager can perform will be printed on the shift report. In other words, doing abnormal activity will be found later no matter what.

At least 1 'General Manager' position must existed as 'Working' (not fired or laid off, which means currently hired) for best practice.

You can add new employee using Add Emp. button. Update Emp button update employees information but does not update employee ID. Only Update User ID button updates selected employee's ID. Using last four social number as employee ID is a good practice.

Add Sections and TablesTOP

Start RestaurantXPOS application, enter user ID on the number pad. Number pad will be disappeard. Click floor(any gray area) to pull down Floor Command. Go to Sytem - System Environment - Floor. Floor Plan Controller will be loaded. If there is no section added, enter section name on the Target text box, and click add button. Once the section is added you can adjust section size using Taller, Lower, Increase Width (<>), Decrease Width (><) button.

After adding section, click section to add tables. If you finished, click floore(any gray area) to exit Floor Plan Controller.

Add SeatsTOP

Log in to the system using manager's ID. Click desired section. Tables belong to the section will be loaded. Select target table to add seats.

Click Add button, and click any blue area to add seat. A new seat will be added to the table. If you need move seat to other posision, click Unlock button, and drag and drop the target seat to the desired area. Below picture is showing table 'S3' has four seats added. If you remove a seat from the table, click remove and select the target seat to remove.

Add Department, Menu, Modifiers, and Tax RateTOP

Go to System - System Environment - Department. Modifier is department level which means any menu belongs to the department will have modifier shown automatically when user adds the menu item to the order. Do not add any menu items or modifiers to CUSTOMIZER department. When customer wants to add any modifier to the order and if the modifier belongs to the other department, user can call all modifiers in the store using CUSTOMIZER button.

You can send menu to other department using Send to Other Department drop down list. You can send or copy modifiers to other department using To Other Department drop down list and appropriate buttons to send or copy. Multi selection is allows using 'SHIFT- click' or 'CTRL - click'.

Set tax rate for each department. If the department is for non-food items, your tax rate may differ from food tax rate.

Soda department may not need printer to place order in many restaurant unless it is mixed drink prepared by bartender. In that case, you can select printer for the dapartment 'no printer'. Below picture shows most of department has 'kptr' for the printer, which is network pos kitchen printer. If you have multiple number of department printer, then each department's printer will be unique. You can have unlimited number of department printers. System tries to print order to the kitchen (to each department) printer first, and if kitchen printer is not found, it will print to the local printer, if the ordering station has local printer. (Notice the system cannot print online order to kitchen if there is no kitchen printer.) Below image shows you how to create department and menu items for each department.

Below image shows how to create modifiers (= or option for menu item). We used term 'option' here. Keep in mind. Once the option is created, you can assign that option to any existing menu item, so there is no need to create another option for different menu item. You can just assign the option to the menu item. In this case, the menu item 'THE TRADITIONAL' has many options based on the business's menu. If server don't see option for the menu, server can create custom option for the target menu item with price when creating order.

When you save, both your in-store ordering system and online ordering system will be updated. In case you encounter menu item is not available, you can uncheck [Available] checkbox. Both servers and online customers will not be able to add the unavailable menu item.

Department Printer RoutingTOP

Once all network printer is configured, department is assigned with printer, no further action is required to perform department routing. System will send order paper to each department printer automatically. For example, if there is sushi department, kptr assigned to the sushi department will print only sushi orders once order placed by servers. Other department kptr, for example, kptr assigned to hibachi department will not print any sushi order. If department does not require printer, you can assign 'no printer'. For example, for soda department, you don't really need printer. Server will just prepare soda.

Credit Card ProcessingTOP

Go to [Environment] - [Gateway] to configure credit card processing.

Modem PortTOP

If you have caller ID available on the site, RestaurantXPOS can find customer name and phone number using modem. Users can select caller from list to place order. To accomplish this, you need select modem port for the RestaurantXPOS. First find out which port is being used for the modem. If you do not have modem on the station, you may purchase external modem which can be connected to USB port. To find out modem port on your station, go to Control Panel - Hardware and Sound - Device Manager. If any modem installed, double click to open properties window. Under Modem tab, it will show you which port is being used for the modem.

Now go to System Environment of the RestaurantXPOS. Under General tab, you can select port.

UpdateTOP

To update RestaurantXPOS or any other application, run Rxpos Web Installer.exe. Select target application, and click [Update] button. If a new updated version is found, installer will download and replace the target application.

Place Order by Phone TOP

You can use any device (phone or tablet) with any OS.This step must be followed by adding menus and modifiers to the system. If there is no menu items or modifiers, you cannot create an order. IIS (Internet Information Service) must be running on the server station. Rxpos Web Installer installs RestaurantXPOS Intranet to IIS.

Servers will see this screen when the target table is clicked. In this case, table 1 and seat 1 is selected. For the demonstration purpose, the image is not showing the [BEVERAGE] department. When the target table is clicked by server and if there is no items added, servers will see the [BEVERAGE] department other than the image below. If no beverage item is found, servers will not able to add any menu item. Servers will be able to any [SIDE] items without [BEVERAGE] but you, as a manager, must create [SIDES] department. This system is able to show all menu items by typing at leaset 2 characters, and system will display all menu items which includes typed characters. As more characteres are typed in, number of searched items will be more limited. In other words, users can pin-point by typing 3 to 4 characters in [Search Box] as you see below.

Place Order by Station TOP

This step must be followed by adding menus and modifiers to the system. If there is no menu items or modifiers, you cannot create an order.
Most of the time, Place Order by Station will be either by call-in or walk-in 'carry-out' order. If call-in, system will pick up caller id name or phone number depend on the caller's phone setting. (Some caller never shows their name, if so, system will pick up the phone number.) For the walk-in carry-out customer, system will ask customer name to create an order. If you don't have many 'walk-in' carry-out, you can simply create an ordery by typing [tg], which simply can be understood among your employees that this is 'TOGO' order.

This demostration shows accessing to the table. To create call-in or carry-out, touch gray are, select [SERVER] - [CARRY OUT].
Touch the target section to access table. In this specific image, we have 3 sections, 'MAIN, SMALL ROOM, PARTY ROOM'. (To create section, please refer to Add Sections and Tables)

Tables belong to the section will be displayed.

Tables are loaded with red floor color because the secion, MAIN, was set red by the manager. Once the tables are loaded, click the table you want to access. Table is loaded with 6 seats.

To create a new order, click target seat.

Once the seat is clicked, Order Manager window will be shown. Start entering any menu item's name into keyboard screen. In this case, 'tr' is entered and system will show all menu items with 'tr.' Select target menu. All modifiers assigned to the target menu will be shown. Option name with red color means you must choose option which are set by your menu. Option name with black color means only if customer asks for, which means you can make options in case people frequently ask for. This image shows table name is Jhon D which means this is walk-in carryout order. Orders from in-store, you must add beverage item first for the target seat. Orders from call-in or walk-in carryout does not require beverage item to be entered first.

Kitchen MonitorTOP

You can place any small Windows tablet in the kitchen for kitchen workers. You can also install large screen with a low priced Windows tablet to transfer screen image to the large screen. Kitchen Monitor will be a separate application in the future for easy access, until then install Rxpos application (without database) to the PC or Windows tablet. And go to Floor Command - Station - Kitchen Monitor. You will see below image in full screen.

When a new order is created, kitchen workers see even before the kitchen printer prints order. Default color will be green as you see above. When the guest check is closed, font color will be white. Remember, for the online orders, kitchen printer only prints when the payment is made by credit card or cryptocurrency. As time goes on, color of the font will be GREEN - YELLOW - ORANGE - RED based on the time. And it will be WHITE when paid. Using Kitchen Monitor is a huge benefit to you. Kitchen workers can start order right after the item is added by servers.

Users in the kitchen can adjust screen size by clicking the screen. Image above is showing 4 orders. Rxpos is able to display 2, 4, 8, or 16 orders.

Notice the table 14's font size is smaller than other tables' font size. System automatically reduces the font size to display more lines when the target order has many items.

Best Practice GuideTOP

Rxpos includes best practice guide for servers. Servers can access to this page anytime using their phone.

How to Clock InTOP

All employees can clock in using either Rxpos Client or using printed time clock QR image.

Using Rxpos Client Station
- By Entering Employee ID - Enter employee ID.
- By Scanning Barcode - Scan barcode image from card.

Using QR Image
- Scan QR image printed from any Rxpos client using your mobile phone.

How to Print QR Time CardTOP

Log in to the system with manager's ID as you see the image above. Touch any gray area. [Floor Command Bar] will be displayed.
Go to [Manager] - [QR Time Clock].

Only client station with attached POS printer can print QR Time Clock.

How to Open ShiftTOP

Manager, cashier, or server can open a new shift. In general, cashier opens a new shift.

Touch gray area. [Floor Command] will be displayed.
Go to [Cashier] - [Open New Shift].

The [Main Station], assigned by manager, will open store-wise shift first. Then all other Rxpos Client stations can open a shift for the target station.

All other stations cannot open a new shift if the [Main Station] did not open a new shift

The [Main Staion] will close store-wise shift after all Rxpos Client stations closed each station's shift.

If any station other than the [Main Staion] did not close shift, [Main Station] cannot close shift.

You do not have to worry about which station to open or close first. Rxpos will guide end users on each shift action on [Main Station].

When manager, server, or cashier tries to clock in using 'Rxpos Client' station (not QR), system will ask 'Do you want to open a new shift?,' if shift is closed at the time of clock in. So, this is basically a 'care free' system. You don't even need this information of 'How to Open Shift' at all. We are just providing this information for reference purpose.

How to Close ShiftTOP

Manager, cashier, or server can close shift. In general, cashier closes shift.

Touch gray area. [Floor Command Bar] will be displayed.
Go to [Cashier] - [Close Shift] or [Close Day].

Any open tables do not need to be settled before shift close. Any Rxpos Client station (other than Main Station), can close shift any time.

Only the Main Station (assigned by manager) can close Day Close. Before main station's day close, all other station must be closed any shift, so the main staion can print day close report.

This is carefree. If there are any open shift from any station, there is no way the [Main Station] can close shift, and [Main Station] will ask end users to close any open shift from other stations.

On Day Close, shift will be closed first, and day will be closed.

How to Print Guest CheckTOP

Touch printer image on idle screen as you see below. All open tables will be displayed. Select target table to print guest check.

How to Add GratuityTOP

Manager, cashier, and servers can add or remove gratuity from the target table. Using your employee ID, go to the target table, click [Gratuity]. [Gratuity] button is 'toggle' system. If the target check does not have gratuity applied, system will add gratuity (% set by manager). If the target check does have gratuity applied already, system will remove gratuity.

How to Discount Guest CheckTOP

Only manager can discount guest check. You can assign any employee as manager.

Using manager's ID, go to the target table. Click [Discount] button. Discount category option window will be displayed as below.

Select discount option. Employee and FD/PD discount rates will be set using [System] - [Environment]. By Percentage will display number pad for asking % rate to discount.

How to Send Employee Order Page LinkTOP

Make sure the employee's phone is connected to Wi-Fi. Click gray area to pull down Floor Command Bar. Click [Server] - [Intranet Info]. Once QR image is loaded scan using employee's phone. Save the login page to the phone's home screen first. Using employee's ID, log in to the RXPOS intranet.

How to Split Guest CheckTOP

Using any Rxpos client station, select Section - Table. Table with seats will be displayed as below.

Click table. Select color and select target seat. Seat's color will be updated. Now a new guest check is created. To verify, click each seat. Only orders belong to the target seat will be displayed.

How to Combine Guest ChecksTOP

Using any Rxpos client station, select Section - Table. Table with seats will be displayed as below.

Click table. Select color and select target seat. Use the same color to another target seat. Now you just combined guest checks.

How to Transfer Item to Another SeatTOP

Using any Rxpos client station, select Section - Table. Table with seats will be displayed as below.

Click [Transfer] button.
Click target [Item] from the left pane.
Click target [Seat].

Now you just transferred item to another seat.

How to Transfer Table to Another ServerTOP

Using any Rxpos client station, select Section - Table. Table with seats will be displayed as below. Only manager and table owner can transfer table to another server.

Click [Transfer] button.
Click [Table]. Option window to transfer Table will be displayed as below.
Click [Server]. All working servers' names will be displayed. Select target server to assign this table.

How to Transfer Table to Another TableTOP

Using any Rxpos client station, select Section - Table. Table with seats will be displayed as below.

Click [Transfer] button.
Click [Table]. Option window to transfer Table will be displayed as below.
Click [Table]. All tables will be displayed. Select target table to transfer this table's order.

How to Accept PaymentTOP

Servers can activate Square Terminal using mobile device. Scanning guest check can also activate Square Terminal.

From Idle Screen
- Scan barcode using Guest Check.
- Payment window will be displayed with all payment options.

From Table Screen
- Using your employee ID, go to Section - Table. Click [Settle] button.
- If you see windonws asking 'Scan Guest Check', scan guest check's barcode using scanner or enter manually.
- Payment window will be displayed with all payment options.

Select payment option [Credit] [Cash] [Crypto] [Coupon]....
- For credit card, select [Credit] and swipe card. Receipt will be printed.
- For cash, select [Cash] and follow instruction.

How to Add TipTOP

Customer adds tip on pay using Square Terminal.

How to Create CouponTOP

Using manager's ID, go to [Floor Command] - [System] - [System Environment]. From Environment Form, click Coupon tab.

Set coupon rates, and copy and paste html coupon link to your website. When customer clicks the coupon link on your web site, customer will be redirected to Rxpos Coupon page. Customer will enter customer's email link to receive coupon in QR image.

How to Accept CouponTOP

Customer will present coupon QR image using his or her phone device as below.

By phone or mobile device. Just scan QR image. Employee will be redirected to the Rxpos Coupon Apply page as below. Enter employee ID, GID, and table number to apply coupon.

By client station. Go to the [Section] - [Table], and click [Settle] button. Click [Coupon]. Number pad will be displayed. Scan QR image using your scanner. In this case, you need 3D scanner. 3D scanner is able to scan both barcode and QR image. Coupon will be applied to the guest check.

How to Create Gift CertificateTOP

Creating a new gift certificate means selling a new gift certificate. To create, go to [Cashier] - [Gift Certificate].

Rxpos certificate page will be automatically created on installing Rxpos. To check, go to [System Environment] - [Online Config], and click [Check] button. Customers can purchase gift certificates in this page.

Gift certificate sales will not be included as sales but it will reflect all payments. CID (Cash In Drawer) will be affected if sales made by cash. Credit total will be affected if sales made by credit card.

On sale of gift certificate either by in-store or online, custimer will see the statement of 'Gift certitificate's balance is not refundable.' However, Rxpos has tools to refund existing balance to cirtificate buyer. Only manger or general manager can refund certificate balance to customer. On balance refund, if certificate was sold by cash, CID will be updated. If sold by credit, amount will be either voided (if not applied yet, and purchase was made on this shift.), or refunded (initial card payment was settled and balance will be refunded to card holder).

How to Accept Gift CertificateTOP

Customer will present QR image of gift certificate. Using phone or mobile device, scan the QR image. Or, from any station, select [Certificate] on payment option window, then scan QR image. Employees will be redirected to the page where can accept gift certificate. Once applied, customer's certificate balance will be reduced as much as the guest check's total amount or the certificate's balance, whichever the lower amount.

How to Void PaymentTOP

Manager, cashier, server can void payment. To void payment, click gray area to display Floor Command. Click [Server] - [Receipt]. You are voiding 'paid' transaction that is why we need [Receipt] window. Search the target receipt by [Prev] or [Next] button, by comparing with table number, time, or GID (Global ID). Once found, click [Void] button.

Once voided, tables order will be live as 'open table'. This is OK as long as no new order was entered. This is reasonable, while the customer is still on the table, you cannot create a new table, and also you are trying to void payment because customer asked to do so.

How to Configure Crypto PaymentTOP

No longer supported.

How to Accept Crypto PaymentTOP

No longer supported.

How to Create PayrollsTOP

Using manager's ID, click gray area to display Floor Command. Click [Manager] - [Employee] - [Payroll].

How to Create ScheduleTOP

Using manager's ID, click gray area to display [Floor Command]. Click [Manager] - [Employee] - [Schedule].

Currently working employoees with valid email address and manager will receive schedule by email.

How to Find Online Order LinkTOP

To use automatically created online order page, your business must have a website so your customer can first access. When customer clicks order page linkk, customer will be redirected to Rxpos online order page. Order page will reflect your Rxpos menu and modifiers exactly.

Using manager's ID, click gray area to display Floor Command. Go to [System] - [System Environment]. Select [Online Config] tab. Copy [Order Page Address] and paste to your website.

Make sure to open Database port on your modem if you want to accept online order. Go to your modem, and allow access for database port. For more information, please contact us anytime.

How to Add Menu ImageTOP

Take pictures on menu. You do not have to upload all menu's image. Whenever the image is ready, you can upload.

Using manager's ID, click gray area to display Floor Command. Go to [System] - [System Environment]. Click [Image] button.

Employees using phone or mobile device can display menu image on customer's table. Online order page will display menu image also.

How to Disable Menu ItemTOP

When your product is not available, you can disable target menu item. Both online and in-store application will display 'item is not available.'

Using manager's ID, go to [System] - [System Environment]. Click [Department] button. Menu Manager will be displayed as below.

Select department and menu item. Uncheck [Available] checkbox.

How to Adjust Audio VolumeTOP

Audio volume can be adjusted by aplifier, Rxpos Audio Player, or from any client station. Below is using client station. Manager, cashier, or server can adjust volume.

Click gray area to display [Floor Command]. Click [Station] - [Audio]. Audio volume controller will be displayed as bellow. It may takes up to 30 seconds system to adjust volume because Rxpos is using timer to check this request from the station where the Rxpos Audio Player is running.

How to Search Card ReceiptTOP

In case you need reprint old card receipt other than current shift, go to [Floor Command] - [Server] - [Receipt]. Click [Credit Card] checkbox, and enter last four digits of card number.

If tip was applied to the card payment, it will also be listed with exact day and time. System searchs all credit receipts up to 3 years.

How to Create New Employee InfoTOP

Using manager's ID, go to [System] - [System Environment]. Click [Employee] button. Enter all required information for employee. Some fields are not required. However, phone number and email address will be used to send schedule and payroll report. Wage amount will be used to create payroll. You can use barcoded or QR employee card for employee ID. To enter, just connect scanner to the device to enter. Barcode or QR must contain number only.

How to Share Same DeviceTOP

In case you want to provide tablets or phone devices for your servers, servers will share same devices. Floor page will display who is the current device owner (will be the table owner accepting tip) on the Floor page. If server A was the last person who used the device, server A's name will be listed on floor page. Later server B wants to use the 'same' device, server B will see server A's name on the floor page.

Now, server B can clear 'device owner' from the order page. Server B will enter employee ID to claim as device owner (table owner accepting tip). This process only takes less than 10 seconds. But we recommend using personal phone devices, which always belong to 1 person. Below is the image of clearing device owner.

How to Configure Kitchen MonitorTOP

Kitchen monitor is stand alone application. You can install any Windows tablets in your kitchen. First install Rxpos Kitchen Monitor using Rxpos Web Installer to the target device (tablet). Now, using manager's ID, go to [System] - [System Environment]. Select [Kitchen Monitor] tab.

Select font size based on your device screen size. This will be the default size. When the guest check has many lines of item, kitchen monitor will automaticallly adjust font size to display all lines.