RestaurantXPOS General Instruction

Before InstallingTOP

If you purchased license from Ebay, your system must be registered on our company database. All we need from you is your exact store name and address which will be printed on your customer receipt. With the store name and address we generate license key and populate on our database.

Each time your POS software start (or report daily activity, for example, daily report) your software will connect to our online database, and verify this license key.

Another aspect of licensed key registration is that your automatic online order will be generated using this information once it is registered. Your online order page will not work if this key is not generated on our online database. Once generated there is nothing you need to do for online order other than adding website link to your store's web page. Please refer to the section below for more information about Online Order.

Trial version does not require this registration. Again, If you purchased license from us via Ebay, please let us know the exact store name, street address, and email address to register your license key on our online database. This may take up to 24 hours, and we will send you notice when it is ready.

General RoadmapTOP

Below is the recommendation regarding where to install hardware, which hardware to choose, and how to connect all hardwares and softwares. Many time used or refurbished POS equipment works fine, however we strongly recommend new or dependable PC for both main station and back office (runs database) station.

- Computer

Dell works fine for professional work. Personally, I do not recommend HP.
Windows 7 is recommended. Windows 10 works, but many people are not fully comfortable using windows 10, specially at service business.
Front end pc will be used daily business such as placing order, accepting payment.
Portable windows tablet also can be used to accept order at the table.

- Touch Screen

Any touch screen works fine.
Touch screen with card reader is recommended.

- RestaurantXPOS Application and Database

Install on back office pc. You may run on font end pc, where employees place order and accept payment from customers. However, it is strongly recommended to install database on the machine where isolated such as back office pc.

- RestaurantXPOS Application

Will run on any station as stand alone application.

- Rxpos Caller ID (Option)

Runs on any station with pc modem installed.
Will pick up caller ID and phone number, later employee can just select customer id to place order.
Automatic start on Server station or trial version.

- Rxpos Data Listener (Option)

Listens online order all the time.
Runs on any station, back office is recommended.
Automatic start on Server station or trial version.

- Rxpos IP Updater (Option)

Updates the business ip address on online server in case your ip address is not static.
Online order page uses this ip address to route your company's database to show customer your company's menu.
Runs on any station. Back office is recommended.
Automatic start on Server station or trial version.

- Rxpos Audio Player (Option)

Plays music from your pc when shift is open, stops music when shift is closed.
Runs on any station, back office is recommended.
The station must have playlist (mylist) created by Windows Media Player.
Sound wire need to be connected between the station and music player (aplifier).
Automatic start on Server station or trial version.

- Network POS Printer

Thirmal receipt printer is recommended. (You do not need stroke ribon style printer.)
Epson tm-t88(iv or later) but any pos receipt printer with ethernet port works fine.
Printer with wireless adapter works fine but we stronly recommend to use ethernet cabel.
If you choose to use other than Epson printers, please make sure the manufactue provides .net driver.

- USB POS Printer

Prints customer receipt, connected from the front end station with cash crawer (you can configure any number of station with cash drawer).
Station can be configured with or without pos printer.
Epson tm-t88(iv or later) recommended but any pos receipt printer with USB port works fine.
If you choose to use other than Epson printers, please make sure the manufactue provides .net driver.

- POS Cash Drawer

Any POS drawer with drawer kick wire. USB POS printer will control cash drawer via drawer kick wire.
APG cash drawer 100 works perfect with design and performance.

- Backup Battery (Option)

For back office database station and modem or router.
Ex. APC Backup battery.

Verify .Net FrameworkTOP

This applies to installing database server only.

.Net Framework 3.5 SP1 or 4.0 is for database server application, not for Rxpos.

To install database server, .Net Framework 3.5 SP1 or 4.0 is required. Your current version of .Net Framework could be 4.5 or later. RestaurantXPOS application requires .Net Framework 4.5 or later, and installer will check and install if the .Net Framework 4.5 is not installed on your station. In other words, if you are installing Rxpos application to any client station (not the database server station), you do not have to verify .Net Framework.

To verify if .Net Framework 3.5 SP1 or 4.0 installed on the station, go to Control Panel - Programs - Programs and Features. If you see .Net Framework 4.0 on the list, it is OK to install database. If you don't see .Net Framework 4.0 on the list, go to Turn Windows features on or off, and verify if .Net Framework 3.5 SP1 has checked it is OK to install database. Alternatively, you may download and install .Net Framework 4.0 before installing database server.

InstallationTOP

Download RestaurantXPOS_Installer.zip, and cut and paste to desktop for easy access.
Right click zip file and click 'Extract All...'. New folder 'RestaurantXPOS_Installer' will be created.
Open folder and right click RestaurantXPOS Installer.exe, and click Run as Administrator.

RestaurantXPOS_Installer will be loaded.
If you have trial version installed already, select Uninstall option and click OK to uninstall trial version.
Select appropriate radio button you wish to install, and click OK.
Only one database server is required for the site.

Station name may contain alpha-numeric values and hipens(-) only. You need change computer name if the station name contains invalid characters. To change computer name, go to Start - Control Panel - System and Security - System - Change settings - Change.

Registering StationTOP

This applies to first time running the application from the server station.

Run RestaurantXPOS application from the server station. Use user id 0000.

On first time running application, system will register station to the database. You do not need Verifone's Payware Connect account at this setp but system will try to register with Payware Connect. At this stage you may just finished installing database server and RestaurantXPOS application on the server machine. If you want to create sections, tables, seats, and department, select 'Accept Cash' option when you register the server station. Server station may not need cash drawer and stays in the back office most time. However, to create seats to the tables using the server station, you must open shift. Only the 'Main Station' can open shift first. Other station can open shift only after the 'Main Station' opened shift. Later, after installing RestaurantXPOS application on the actual 'Main Station', change the main station using System Environment.

Register server station with 'Accept Cash' option.
Set the server station as the 'Main Station'
Open shift using the server station.
Go to System Environment, create sections, tables, and departments. (See 'Add Sections and Tables' on this document for detail)
After installing RestaurantXPOS on the most used station (Main Station), set that staton as 'Main Station'

On first time running application from the database server staion, all other related application will start. Click OK to register station.

Once clicked OK, System Environment window will show. Set environment, and click Apply - Close

Once click Close, system will ask if you are restoring system. Click No.

Once clicked No, Station Registeration window will show. Click check box for 'Accept Cash'. Click Register button.

Once clicked Register, system will ask product key. Enter product key and click 'Send'.

Once the system found valid product key, system will try to register station with device key for Verifone's Payware Conncet. At this time no station is registered to Payware Connect. Click No to proceed.

Once registered, click Close to close Station Registration window.
Go to System Environment select the server station as the main station.
Go to Cashier, Open New Shift. (Main station must open shift first.)
Now you can add seats to the table. (You cannot access to the table when the shift is not open)
Create sections, tables, seats, departments, menu items, and modifiers.
After installing RestaurantXPOS application to the actual 'Main Station' (station with cash drawer and mostly accessed by the users), make sure set that station as the 'Main Station'.

Joining to HomegroupTOP

Any stations being used as POS station must be joined to the windows homegroup in network.

Using the station connected to the router or modem directly (this is a good example for the database server station), go to Control Panel - Network and Internet - Homegroup -View or print homegroup password.
Write down this password for other station to join to this homegroup.

To join the homegroup from other station, you need the homegroup password you just obtained.

Using the station you want to join to the home group, go to Control Panel - Network and Internet - Homegroup - Join now - Next.
Enter password you just obtained from the homegroup.

Database Server StationTOP

Database server station must be running all the time. This station you can run RestaurantXPOS application ('application' here after) as back office with manager ID. Having backup battery is a good practice to prepare in case of power failure to prevent data loss. Other related applications, such as, Rxpos Data Listener, Rxpos IP Updater can only be installed in this station. You can run Rxpos Caller ID on any station where the phone port is accessible, however only one instance of Rxpos Caller ID must be running at the site, otherwise database will have duplicate caller ID data.

All the stations on the site must be joined to the Windows Network Homegroup, and all the client station should able to see the database server station as below. You do not need to change any station name. Below picture shows 'RXP-SERVER' as database server and other stations are shown here. Station can be named as you want. Below is just example. Connecting all station into the same router where the server station is connected, is a good practice to accomplish this. Both wired or wireless connection is good. You can install hot spot with any wireless router also to extend wireless signal. Signal extender was tested only for the signal but it is not dependable. Best practice is using any wireless router as a hot spot with ethernet cable connected to the main modem where the server station is attached.

Main StationTOP

Main station opens shift before any station on the site opens. Main station closes shift after all station closed shift. System will guide this to user, so you do not remember this. Main station is simply the main station mostly used on the site. Do not set the station with database server as main station. You may install database on the main station, however we strongly recommend installing database server on the machine where manager can only access such as on the machine in the office. RestaurantXPOS application automatically recognize the machine with database, and some tools are only available on the database server machine for security reason. Main station must be able to accept all types of payment including cash. Store wide configuration is available to accept certain pay type. Run RestaurantXPOS application installed on the database server machine, click floor, click System, click System Environment. Below picture shows the main station selected as RXP-CLIENT-1 using drop down list. Again, you do not need change station name but using good naming convention will help you to recognaze your system.

ScrollbarTOP

The main station's Windows scrollbar width need to be adjusted for touch screen bcause the default width of the scrollbar is too narrow for human finger touch. To do this, go to Control Panel - Apperance and Personalization - Personalization - Window Color - Advanced appearance settings. Select 'Scrollbar' from the dropdown list, enter desired width in number as below. Scollbar width will be adjusted.

Database PortTOP

After installing database server and application to the server station, you need adjust port setting. Go to Start - Microsoft SQL Server - SQL Server Configuration Manager. Select Protocols for SQLEXPRESS node on the left pane and double click TCP/IP, and set 'IP All' as below. You may have to open this port on Windows Firewall also. To test if the database server can be accessed from other station, try to login from other station's RestaurantXPOS client application using user ID. If you can login, it means that the database server is listening correctly.

Getting Ready using System EnvironmentTOP

Manager with id 0000 is created automatically on install. Change id after installation.
Add sections, tables, and seats.
Add department, menu, and modifiers. Modifiers are department level. Do not add any modifiers for 'CUSTOMIZER' department.
Set tax rate for each department.
Set federal, social, and medicare tax rate for payroll maker.
Assign employee ids for all employees. Using last four digits (Max length: 10, can be any combination of characters or numbers) of social is a good practice. You may use barcode scanner with barcode printed id card. You may also use magnetic stripe card for employee ID.
Obtain account from your credit card processing company for Payware Connect, and enter all requred information.

Local POS PrinterTOP

Local POS printer means the printer which connected directly to the station. Local printer is connected to the the main station to print customer receipts. Also, POS cash drawer must be connected to the local printer. POS printer connected to the router, modem, or network means the printer is network printer. Setting local printer is basically setting printer's name so the application can connect to the printer using this name. RestaurantXPOS recognizes all local printer as 'localptr'. Go to Start - Epson OPOS for .NET - Setup POS. Right click Setup POS and run as Administrator. Click Add to add a POS printer. This software is installed when you install RestaurantXPOS. You can have any types of printer model. We tested with TM-T88IV and TM-T88V with USB. You can use any POS printer as long as you can set up the printer name using the printer company's software. Do not install Epson Advancd Printer Drinver. This driver is not for .net application and conflicts with .net driver installed by the SetupPOS for OPOS.NET.

Logical Device Name: localptr
Device Category: PosPrinter
Device Name: TM-T88V (or select appropriate printer model)

Click Next.

Port Type: USB (USB port type POS printer is most popular and recommended)

Click Next and Done.

To check the printer, run RestaurantXPOS, log in using your ID (default manager's id is 0000), click section (at this point, we consider your created sections, tables, seats, department, menu items, and modifiers), click table, add some menu items. Close order screan by clicking blue area (floor) twice. Enter your ID again, click gray are (floor), floor command will slide down. Click either cashier or server, click receipt. Receipt navigator will be show as the picture below. Click Print to print receipt. If your local POS printer prints, you installed correctly. Otherwise, you need go to Start - Epson OPOS for .Net - right click SetupPOS - Run as Administrator, and verify if you named logical device name and set the printer port correctly.

Local POS Cash DrawerTOP

Most time, POS cash drawer will be controlled by local POS printer. Drawer will be connected wire with DK (Drawer Kick) cable to the DK port of the POS printer. Adding POS cash drawer is almost identical with adding local POS printer. Below picture shows adding cash drawer using Epson OPOS for .NET application. Go to Start - Epson OPOS for .NET - Setup POS. Right click Setup POS and run as Administrator. Click Add to add cash drawer.

Logical Device Name: localptrDrawer (case sensitive)
Device Category: CashDrawer

Click Next.

Port Type: USB (because we are using local POS printer with USB port for printer and printer will control cash drawer)
Connect to port: NewTMPORT[TM-T88V]localptr

Click Next.

Connected Printer: TM-T88V (or any model you purchased)
Drawer Kick Pin: Pin Number 2 (this is default, otherwise you need verify with the cash drawer)
Drawer Open Status: HIGH signal

Click Done.

To check if drawer is installed correctly run RestaurantXPOS application, log in with manager's ID (default ID is 0000 on install), click gray area to call floor command. Click either cashier or server to call receipt navigator. Click Open Drawer to open cash drawer. If drawer is open, cash drawer is configured correctly. Otherwise, you need go to Start - Epson OPOS for .Net - right click SetupPOS - Run as Administrator, and verify if you named logical device name and set the cash drawer port correctly.

Network POS PrinterTOP

You can add maximum of 7 network printers as department printer. For example, you can have a printer in cocktail bar for mixed drink, another printer in the sushi bar, and another printer in the main kitchen, and another printer in the salad prep section, and another printer in somewhere, and so on... maximum 7. Most time, POS vendors, without any real ketchen experience, recommend dot matrix type (paper is stroked with colored ribbon) of printer for the kitchen printer because thermal paper is designed for non-heated environment. In other words, the way thermal printer prints on the paper is using heat on the thermal paper. It is OK to use dot matrix (stroke type) but you have to supply two kinds of papers, thermal paper and stroke paper. Thermal paper will not change color unless you put really high heat to the paper. In other words, if you want to use only thermal paper, you can use thermal POS printer for the kitchen. Epson TM-T88IV with eithernet interface, and TM-88V with eithernet interface with RestaurantXPOS application was tested in real kitchen, and we did not find any problem.

Network POS printer (either ethernet or wireless but ethernet with cabel is recommended) is prefered for printing order ticket in the kitchen. RestaurantXPOS application automatically print order paper to the local printer if there is no kitchen printer or failed to print on the kitchen printer.

Turn off network POS printer.
To set network printer, first reset printer (if you are using used printer), pressing network adapter's pin hole for 5 seconds on the back side of the network POS printer.
Go to Start - Control Panel - Network and Internet - Network and Sharing Center - Network Connection. Now, click Properties, select Internet Protocol Version 4, click Properties, and set addresses as below. If you are using static address other than 'Obtain an IP address automatically', please write down the current numbers because you need set back your network connection using those current numbers after setting up the network POS printer.
Now connect your network printer to the router or modem port where your computer is connected, and turn printer on.
Using internet web browser go to http://192.168.192.168. You can change network printers printer name to 'kptr' (or 'kptr#' where # can be 1 to 6) now.
Reset your computer's network setting back as you wrote down on step 3. If you were using 'Obtain an IP address automatically', just select that option.

After installing network printer, go to Start - EpsonNet - TMNetWinConfig - TMNetWinConfig v3. Right click TMNetWinConfig v3. and run as Administrator. This softeware is installed when you install RestaurantXPOS application. Verify if your network printer's name is changed to kptr.

Now, if you installed 'kptr', and need to add another department network POS printer, next department network printer's name will be 'kptr1', 'kptr2'......'kptr6'.

Online OrderTOP

Make sure you have installed a kitchen printer as 'kptr' or 'kptr#' where # can be 1 to 6.
If no kitchen printer found by system, order will be printed to local printer where Rxpos Data Listener is running.
Add the order page link and receipt page link we provided, to your web site.
Make sure Rxp Data Listener and Rxp IP Updater is running on the database server machine.
Only one instance of Rxpos Data Listener (and one Rxpos IP Updater) is required for each site.
Once the online order is paid by credit card, online order will be printed to the kitchen printer.
Online order will be printed when customer pays using credit cards from either any pc or any mobile phone.
Online order page will point to your database server in your back office (trial version will point to our database server).
Online order page will calculate the average day close time of the day of week, and able to accept online order until 10min. before the day close. For example, if everage monday's day close time is 10:00pm, online order page at 9:50pm will inform the customer that your store is about to close. If day shift is closed by the main station, or no shift is open, online order page will inform the customer that your store's shift is not open. On trial version, the main station is hidden for testers, and shift will not be closed, and online order page for trial version will be available always.

Trial version can print online order. Test your online order printing here.
For trial version testers, all trial version tester will point to this link. Which means your printer may print any online order created by any test users order.
Card number will be disabled for trial version. Online order will point to our database server which many testers can modify menu items.
System will try to print installed network printer (kptr). If no network printer found, order will be printed local printer where Rxpos Data Listener is running.
Customer can insert banner image on top of the online order page. Trial version has default banner image. Trial users can update image link for test also. To change banner image, first create image with image editor, upload to your online site. Make sure the folder has permission setting to allow access. Once uploaded image to any online storage, go to SERVER - ENVIRONMENT - ONLINE PAGE to link the image to your online order page. For any help, please contact us.

Update Manager's InformationTOP

After successfully installing database server and pos application, system will guide you to System Environment. Select System Environment - General - Employee to update manager's information. You will see the current user ID is generated as 0000. Change user ID with a new id and click Update User ID button. Picture below shows a new user ID as 7658. You may set any id number you desire. Other employees may try using your ID to void placed order or do any other activity that only manager can do. However, if they void any place order using manager's ID, shift report will show the table's owner voided placed order. Also any other activity that only manager can perform will be printed on the shift report. In other words, doing abnormal activity will be found later no matter waht.

You can add new employee using Add Emp. button. Update Emp button update employees information but does not update employee ID. Only Update User ID button updates selected employee's ID. Using last four social number as employee ID is a good practice.

Add Sections and TablesTOP

Start RestaurantXPOS application, enter user ID on the number pad. Number pad will be disappeard. Click floor(any gray area) to pull down Floor Command. Go to Sytem - System Environment - Floor. Floor Plan Controller will be loaded. If there is no section added, enter section name on the Target text box, and click add button. Once the section is added you can adjust section size using Taller, Lower, Increase Width (<>), Decrease Width (><) button.

After adding section, click section to add tables. If you finished, click floore(any gray area) to exit Floor Plan Controller.

Add SeatsTOP

Log in to the system using manager's ID. Click desired section. Tables belong to the section will be loaded. Select target table to add seats.

Click Add button, and click any blue area to add seat. A new seat will be added to the table. If you need move seat to other posision, click Unlock button, and drag and drop the target seat to the desired area. Below picture is showing table 'S3' has four seats added. If you remove a seat from the table, click remove and select the target seat to remove.

Add Department, Menu, Modifiers, and Tax RateTOP

Go to System - System Environment - Department. Modifier is department level which means any menu belongs to the department will have modifier shown automatically when user adds the menu item to the order. Do not add any menu items or modifiers to CUSTOMIZER department. When customer wants to add any modifier to the order and if the modifier belongs to the other department, user can call all modifiers in the store using CUSTOMIZER button.

You can send menu to other department using Send to Other Department drop down list. You can send or copy modifiers to other department using To Other Department drop down list and appropriate buttons to send or copy. Multi selection is allows using 'SHIFT- click' or 'CTRL - click'.

Set tax rate for each department. If the department is for non-food items, your tax rate may differ from food tax rate.

Soda department may not need printer to place order in many restaurant unless it is mixed drink prepared by bartender. In that case, you can select printer for the dapartment 'no printer'. Below picture shows most of department has 'kptr' for the printer, which is network pos kitchen printer. If you have multiple number of department printer, then each department's printer will be kptr, kptr1, kptr2,.... kptr6'. In other words, you can have maximum of 7 department printers. System tries to print order to the kitchen (to each department) printer first, and if kitchen printer is not found, it will print to the local printer (localptr), if the ordering station has local printer. (Notice the system cannot print online order to kitchen if there is no kitchen printer.) Portable stations (ex: Windows pad) can have but cannot carry local printer easily, which means if you want to send order to department using portable stations, you better have kitchen printer.

Department Printer RoutingTOP

Once all network printer is configured, department is assigned with printer, no further action is required to perform department routing. System will send order paper to each department printer automatically. For example, if there is sushi department, kptr assigned to the sushi department will print only sushi orders once order placed by servers. Other department kptr, for exaple, kptr assigned to hibachi department will not print any sushi order. If department does not require printer, you can assign 'no printer'. For example, for soda department, you don't really need printer. Server will just prepare soda.

Credit Card ProcessingTOP

To process credit card processing using magnetic card reader, obtain account from Verifone's Payware Connect. You may choose processing company as long as RestaurantXPOS is validated by Verifone. At this pont of time(July 2017), Global and TSYS are verified. If you do not need help to open account with processing company, it is OK. We do not have any contract with processing companies, and do not make any profit from your processing company. Once you obtain account from Verifone's Payware Connect and processing company, go to System - System Environment - Payware Connect Tab. Admin Address and Gateway Address will be provided from us. All other value must be given from the Verifone or your processing company. Click Enable Payware Connect and Apply button to update information.

Modem PortTOP

If you have caller ID available on the site, RestaurantXPOS can find customer name and phone number using modem. Users can select caller from list to place order. To accomplish this, you need select modem port for the RestaurantXPOS. First find out which port is being used for the modem. If you do not have modem on the station, you may purchase external modem which can be connected to USB port. To find out modem port on your station, go to Control Panel - Hardware and Sound - Device Manager. If any modem installed, double click to open properties window. Under Modem tab, it will show you which port is being used for the modem.

Now go to System Environment of the RestaurantXPOS. Under General tab, you can select port.

Automated Seamless UpdateTOP

If you installed system, either trial version or live version, no more manual download is necessary. Rxpos Updater will automatically check and update main Rxpos application, and all other service applications. Even the Rxpos Updater by itself will be updated, if there is any update to the updater.

Download Rxpos Updater.exe from download page.
Once download is completed, cut and paste Rxpos Updater.exe to the folder c:\RXPOS\Application
Double click to run Rxpos Updater.exe
Rxpos Updater will be running as background process and can be accessible from the system tray. (Right-bottom of your screen)
Rxpos Updater.exe will update the Rxpos application, all other service applications, and any updates to the database, seamlessly.
This applies to both production version (purchased version) and trial version (users testing Rxpos).
Once any update is made to the system, we will upload the target file to our server. When Rxpos Updater.exe found new update, automatic update will be performed seamlessly. In other words, both production level users and trial level users do not have to download any updates for this system.

Place OrderTOP

Once the applicationn is started, login with user ID (manager's default ID is 0000). If the user was not clock in, system will show welcome message. Once logged in, touch any greay area to pull down floor command as below. Number pad will disappear for 5 seconds, and let the user perform any action. This is automatic log off feature. After 5 seconds Use need re-enter uer ID. However, user is not clocked out until 'Clock Out' was clicked or touched by the user.

To open a new shift, click or touch 'Cashier - Open New Shift' as below.

Once the shift is open, re-enter user ID to access sections and tables. In this specific case, we have 3 sections, 'MAIN, SMALL ROOM, PARTY ROOM'. (To create section, please refer to Add Sections and Tables)

Touch any of the section to access tables belong to the section.

Tables are loaded with red floor color because the secion, MAIN, was set red by the manager. Once the tables are loaded, click the table you want to access.

Table is loaded now with 6 seats (Manager created 6 seats, in this case.). To add menu items, click target seat.

Once the seat is clicked, drink menu shows. Click any drink menu itme to add to the target seat.

Once the drink is added, you can see the drink is added as on the left side item list. Now to load other departments, click Department tab on the top right side. All departments are loaded as above. Select any department to load menus belong to the department, and click the target menu item to add. In this case, CHEESE BURGER is selected as below.

Once the menu is selected, system will load all modifiers belong to the department. Select any modifiers if required.

To add more menu item for another seat, click target seat. To send order, click 'Place Order' button as above. System has automatic department routing ability once the kitchen printer is configured on appropriate department. To close current table, click any blue area to go to the floor. After working on other table orders, user wants to print guest check. To print guest check, click left bottom window that showing the total amount for the check. To assign different check (separating seat-wise), click table (the center object with seats around). Select any color to separate seats. If menu items are all added to one seat and if you want to transfer item to other seat, click 'Transfer' button on the right bottom, and select target menu item from the item list on the left side, then click the target seat to transfer the item to. ('Transfer - Item - Seat') To remove any item from the item list on the left window, click Remove button and select the target item from the list.